{"id":10,"date":"2026-02-23T15:50:50","date_gmt":"2026-02-23T15:50:50","guid":{"rendered":"https:\/\/shop.danielmalutan.ro\/?page_id=10"},"modified":"2026-02-23T16:56:14","modified_gmt":"2026-02-23T16:56:14","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.danielmalutan.ro\/?page_id=10","title":{"rendered":"POLITICA DE RETUR"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Returneaz\u0103 f\u0103r\u0103 griji, \u00een c\u00e2\u021biva pa\u0219i simpli<\/h2>\n\n\n\n<p>Cump\u0103r\u0103torul poate solicita returnarea produselor \u00een urm\u0103toarele situa\u021bii:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Coletele prezint\u0103 deterior\u0103ri severe<\/h3>\n\n\n\n<p>\u00cen cazul \u00een care coletul prezint\u0103 deterior\u0103ri vizibile la livrare, situa\u021bia trebuie semnalat\u0103 imediat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Produsele au fost livrate sau facturate gre\u0219it<\/h3>\n\n\n\n<p>Livrarea unor produse diferite fa\u021b\u0103 de cele comandate trebuie notificat\u0103 \u00een cel mai scurt timp.<\/p>\n\n\n\n<p>Cump\u0103r\u0103torul poate solicita returnarea produsului pentru \u00eenlocuire, iar \u00een situa\u021bia \u00een care produsul nu mai este disponibil \u00een stoc, poate opta pentru:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00eenlocuirea cu un alt produs, sau<\/li>\n\n\n\n<li>rambursarea integral\u0103 a contravalorii acestuia.<\/li>\n<\/ul>\n\n\n\n<p>Dac\u0103 se agreeaz\u0103 \u00eenlocuirea cu un produs de valoare mai mare, Cump\u0103r\u0103torul va achita diferen\u021ba de pre\u021b. Dac\u0103 valoarea produsului \u00eenlocuitor este mai mic\u0103, se va rambursa diferen\u021ba p\u00e2n\u0103 la valoarea acestuia.<\/p>\n\n\n\n<p>Costurile de retur \u0219i de transport pentru produsul \u00eenlocuitor, dac\u0103 este cazul, sunt suportate de Cump\u0103r\u0103tor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Produsele prezint\u0103 defecte de fabrica\u021bie<\/h3>\n\n\n\n<p>\u00cen cazul existen\u021bei unor defecte de fabrica\u021bie, acestea trebuie semnalate \u00een cel mai scurt timp pentru solu\u021bionare.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Dreptul de retragere<\/h2>\n\n\n\n<p>Cump\u0103r\u0103torul are dreptul s\u0103 notifice \u00een scris V\u00e2nz\u0103torului c\u0103 renun\u021b\u0103 la cump\u0103rare, f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 invocarea unui motiv, \u00een termen de 14 zile calendaristice de la primirea produsului.<\/p>\n\n\n\n<p>\u00cen conformitate cu legisla\u021bia \u00een vigoare privind contractele la distan\u021b\u0103, Cump\u0103r\u0103torul are dreptul de a denun\u021ba unilateral contractul, \u00een scris, \u00een termen de 14 zile de la data primirii produsului\/produselor.<\/p>\n\n\n\n<p>Cheltuielile directe de returnare a produselor revin Cump\u0103r\u0103torului, conform legii.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Condi\u021bii de retur<\/h2>\n\n\n\n<p>Produsele trebuie returnate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00een ambalajul original,<\/li>\n\n\n\n<li>cu factura ata\u0219at\u0103,<\/li>\n\n\n\n<li>f\u0103r\u0103 urme de uzur\u0103, deteriorare, zg\u00e2rieturi sau lovituri.<\/li>\n<\/ul>\n\n\n\n<p>Produsele personalizate nu pot fi returnate, acestea fiind realizate conform specifica\u021biilor furnizate de Cump\u0103r\u0103tor.<\/p>\n\n\n\n<p>\u00cen situa\u021bia \u00een care produsele returnate prezint\u0103 ambalaje deteriorate, incomplete sau urme de utilizare, ne rezerv\u0103m dreptul de a decide acceptarea returului sau de a re\u021bine o sum\u0103 din valoarea produsului, sum\u0103 care va fi comunicat\u0103 dup\u0103 evaluarea eventualelor prejudicii.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Rambursarea sumelor<\/h2>\n\n\n\n<p>\u00cen cazul exercit\u0103rii dreptului legal de returnare, rambursarea contravalorii produsului se va efectua prin virament bancar \u00een contul indicat de Cump\u0103r\u0103tor, \u00een termen de maximum 14 zile de la primirea \u0219i verificarea produsului returnat.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Toate solicit\u0103rile, notific\u0103rile \u0219i informa\u021biile privind retururile se vor transmite c\u0103tre&nbsp;<strong>SC For Your Team SRL<\/strong>, societatea care gestioneaz\u0103 comercializarea produselor \u0219i rela\u021bia contractual\u0103 cu Cump\u0103r\u0103torul.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Completeaz\u0103 formularul de retur \u0219i \u00ee\u021bi rezolv\u0103m cererea rapid.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returneaz\u0103 f\u0103r\u0103 griji, \u00een c\u00e2\u021biva pa\u0219i simpli Cump\u0103r\u0103torul poate solicita returnarea produselor \u00een urm\u0103toarele situa\u021bii: 1. Coletele prezint\u0103 deterior\u0103ri severe \u00cen cazul \u00een care coletul prezint\u0103 deterior\u0103ri vizibile la livrare, situa\u021bia trebuie semnalat\u0103 imediat. 2. Produsele au fost livrate sau facturate gre\u0219it Livrarea unor produse diferite fa\u021b\u0103 de cele comandate trebuie notificat\u0103 \u00een cel mai [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POLITICA DE RETUR - Shop DM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.danielmalutan.ro\/?page_id=10\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLITICA DE RETUR - Shop DM\" \/>\n<meta property=\"og:description\" content=\"Returneaz\u0103 f\u0103r\u0103 griji, \u00een c\u00e2\u021biva pa\u0219i simpli Cump\u0103r\u0103torul poate solicita returnarea produselor \u00een urm\u0103toarele situa\u021bii: 1. 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